FAQ

WHERE ARE YOU BASED?
Our design team is based in Australia and our fulfilment team is in the US.


WHAT CURRENCY DO YOU TRADE IN? 
The almighty dollar. (Specifically, the US Dollar)


HOW MUCH IS SHIPPING? 
We offer FREE TRACKED SHIPPING on all orders.


HOW LONG DOES DELIVERY TAKE?
All Artichal Originals are made to order specialty items and ship in 3-4 weeks.
(3 weeks average to make 2-9 business days average to ship).

 

DO YOU SHIP WORLDWIDE?
Yes we do.


CAN I TRACK MY ORDER? 
Absolutely you can. You will receive an email once your order has been shipped with a tracking link.


DO YOU THINK ROSE COULD HAVE MADE ROOM FOR JACK ON THE DOOR AT THE END OF TITANIC? 
Yes.


I HAVE QUESTIONS ABOUT MY ORDER.
Please contact us hello@artichal.com and we’ll figure out whats going on :)
Please note we cannot be held responsible for items undelivered due to an incorrect address being entered or the post office/courier not being contacted when you have received a notice of non delivery.


WHAT IS YOUR RETURNS POLICY? 
Our change of mind policy lasts 30 days for any non-custom items
If 30 days have gone by since the delivery of your purchase of a non-custom item, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it.
All custom items cannot be returned due to change of mind.